Legal Terms for Battersea Online Flower Delivery Purchases

Florists Battersea Online Flower Delivery: Terms and Conditions

Introduction

Welcome to Florists Battersea, your trusted local online flower delivery service covering Battersea and the surrounding areas. These Terms and Conditions ("Terms") govern your use of our website, order placements, payments, and deliveries. By ordering flowers, plants, or related gifts from Florists Battersea, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase. These Terms apply to all customers in Battersea and neighbouring areas serviced by Florists Battersea.

1. Our Service

Florists Battersea provides an e-commerce service for ordering bouquets, arrangements, floral gifts, and related items online for delivery in Battersea and nearby localities. Our online flower delivery service is designed to offer convenience, quality, and timely service for all occasions.

2. Definitions

"We", "us", or "our" refers to Florists Battersea.
"You" or "the customer" refers to any person or entity placing an order through our website.
"Products" refer to any flowers, plants, or gifts offered for sale on the Florists Battersea website.
"Website" refers to our official website through which orders are placed.

3. Order Process

Orders can be placed directly through our online facility. You must be at least 18 years of age and legally entitled to enter into binding contracts. When placing your order, you agree to provide current, accurate, and complete information, including recipient details, delivery address, and payment details.

Once your order is received, you will be sent a confirmation of your purchase via the website confirmation page and/or an automated confirmation message, detailing the products ordered, delivery address, and anticipated delivery date. This confirmation does not constitute acceptance of your order. Acceptance occurs when we have processed and dispatched your order.

Florists Battersea reserves the right to decline or cancel any order where:

Products ordered are unavailable
Payment cannot be processed
The delivery address falls outside Battersea or covered surrounding areas
There are errors in product or pricing information

If an order is cancelled, you will be notified and, if applicable, refunded in accordance with these Terms.

4. Product Availability & Substitutions

While we strive to ensure all products advertised are available, seasonal changes, supplier availability, and demand may cause specific flowers or items to be substituted. We reserve the right to substitute products with similar items of equal or greater value, maintaining the overall style, theme, and quality. Any significant substitutions will be communicated where time permits.

5. Pricing and Payments

All prices on the Florists Battersea website are quoted in Pounds Sterling (GBP) and inclusive of VAT unless stated otherwise. Delivery charges, if applicable, are clearly stated prior to order confirmation.

We accept major credit and debit cards and other payment options displayed at checkout. Payment is taken at the point of order. If your payment is not authorised or fails for any reason, your order will not be processed or delivered.

We reserve the right to update product prices and delivery charges at any time. Such changes do not affect orders already accepted before the change.

6. Delivery Policy

Florists Battersea offers flower delivery across Battersea and specified surrounding areas. At checkout, you must provide a full and accurate delivery address, recipient's name, and contact details. Deliveries are made to the address specified and it is your responsibility to ensure someone is available to receive the order. Where delivery to the recipient is not possible (e.g., no answer or refusal), our couriers may follow local procedures such as delivering to a neighbour, leaving in a safe place, or returning to our shop, in accordance with instructions provided at checkout where applicable.

While estimated delivery times and dates are provided, we do not guarantee specific delivery times. Delays due to unforeseen circumstances (e.g., traffic, weather, incorrect address information) are not grounds for compensation, although we will always endeavour to resolve issues swiftly.

7. Cancellations and Amendments

You may cancel your order by contacting us as soon as possible after placing it. If an order is cancelled before it has been prepared or dispatched, a full refund will be issued. However, where the order has already been prepared or sent out for delivery, cancellation may not be possible, or a cancellation fee may apply to cover costs incurred.

For amendments to your order (recipient details, address corrections, product modifications), we will accommodate requests where possible if notified promptly and before the order is processed. Once products have been processed or dispatched, amendments cannot be guaranteed.

8. Returns, Refunds, and Complaints

Florists Battersea prioritises the freshness and quality of every arrangement. If you are dissatisfied with your order for any reason (for example, if the flowers are damaged or do not match your order description), please notify us within 24 hours of delivery. We may request photographic evidence to evaluate your complaint.

Upon review, if your complaint is upheld, remedies may include a replacement delivery, partial or full refund, or alternative resolution at our discretion. Refunds will be made to the original method of payment and may take up to 7 working days to be processed. Returned goods must be given reasonable care and handled in accordance with our instructions for returns, if applicable.

Refunds or replacements are not available for issues reported more than 48 hours after delivery, except at our discretion.

9. Liability

To the fullest extent permitted by UK law, Florists Battersea excludes all liability for any indirect or consequential loss, damage, or expense (including but not limited to loss of profits, data, or goodwill) arising out of your use of our online flower delivery service, or the goods supplied. Our total liability to you, whether in contract, tort or otherwise, does not exceed the amount paid for the order in question.

Nothing in these Terms restricts or limits our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.

10. Events Outside Our Control

We are not liable for any failure or delay in performing our obligations due to events outside our reasonable control. This includes, but is not limited to, natural disasters, adverse weather, strikes, supplier or delivery failures, pandemics, and governmental restrictions. In such cases, we will contact you with updates and make reasonable efforts to resolve the issue.

11. Intellectual Property

All content on the Florists Battersea website, including images, descriptions, graphics, and branding, is the property of Florists Battersea or our licensors. No permission is granted to use, reproduce, modify, or distribute any content without explicit written consent.

12. User Conduct and Data Protection

You must use the website lawfully and must not disrupt its operation, attempt unauthorised access, or input false/additional orders to disrupt our services. Personal information is handled in accordance with our Privacy Policy, in compliance with the UK Data Protection Act and General Data Protection Regulation (GDPR). We retain your details solely for processing your order and for arrangements related thereto.

13. Amendment of Terms

Florists Battersea reserves the right to amend these Terms from time to time and without prior notice. Amendments take effect from the date of posting on our website and do not affect orders already placed prior to the revised Terms coming into effect. Your continued use of the Florists Battersea website after changes to the Terms signifies your acceptance of those changes.

14. Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes relating to these Terms or your use of the Florists Battersea online flower delivery service.

15. General

Should any part of these Terms be determined to be invalid or unenforceable, the remainder will remain in full force and effect. Failure by Florists Battersea to enforce any part of these Terms does not constitute a waiver of our rights.

These Terms & Conditions are intended to provide clarity and safeguard the interests of both Florists Battersea and our valued customers in Battersea and the surrounding areas. If you have further questions, please consult our Customer Services before placing your order.