Returns, Refunds & Complaints Policy for Florists Battersea
Our Commitment to Fresh Flowers in Battersea
At Florists Battersea, we take immense pride in delivering the freshest flowers to homes and businesses throughout Battersea and nearby areas. As a trusted local florist, our Fresh Flowers Guarantee ensures that every bouquet exceeds your expectations in appearance and longevity. Should any issue arise, our clear return, refund, and complaint policies provide you with peace of mind and prompt solutions.
Fresh Flowers Guarantee & Freshness Window
Your satisfaction is our top priority, which is why all our flowers are hand-selected and delivered at the peak of freshness. With our Fresh Flowers Guarantee, flowers are expected to remain vibrant for a minimum of five days from the time of delivery, provided they are cared for as advised. In the unlikely event your blooms appear wilted or do not last as promised, please reach out to us promptly to enable us to address your concerns.
Damaged-on-Arrival Policy
If your flowers arrive damaged, we kindly ask that you let us know as soon as possible, ideally within 24 hours of receipt. We request that you provide clear photographic evidence of the issue to help us investigate and determine the best resolution. Our team will assess whether your arrangement or product qualifies for replacement or refund based on the reported damage.
Refunds & Replacements
Should your flower arrangement not meet our Fresh Flowers Guarantee or arrives damaged, we offer the following options:
- Replacement: We will create and deliver a new arrangement free of charge, with priority delivery wherever possible.
- Refund: If a replacement is not possible or preferred, we will issue a full or partial refund depending on the nature of the issue.
Refund requests are typically processed within 3-5 working days. Please note that refunds are issued to the original payment method.
Complaints Process
We are dedicated to providing the highest quality of service and products. If, for any reason, you are unsatisfied with your experience at Florists Battersea, please inform us by contacting our customer care team. To help us resolve your complaint efficiently, please provide your order details and a brief description of your concern. Our management team will review your case and respond within two working days with a suitable resolution or request for further details if needed.
Your Trusted Local Florist in Battersea
Florists Battersea has long been trusted by local households, offices, and businesses both large and small for delivering exquisite, fresh flower arrangements in Battersea and the surrounding area. We are committed to your satisfaction, standing behind every delivery with our Fresh Flowers Guarantee and a customer-first approach to returns, refunds, and complaints. If you have any queries or concerns, rest assured that our team will handle them promptly, professionally, and with care.
